Hello, I'm Khiara. I'm a user experience designer who...

works tirelessly to evoke smiles and delight from users after they interact with the product.

My biggest strengths are:

My Work

Simplifying Online Returns and Exchanges by Offering Doorstep Pick-up

DoorStep is an e-commerce return and exchange platform which works to simplify the returns and exchanges process for consumers, businesses, and returns agents.

Result: Achieved a Net Promoter Score (NPS) of 92% by the second usability test with 88.6% task completion rate
April 2024
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Redesigning a Science Fair Mentoring Website to Increase User Engagement

This project focused on doing research for the non-profit Oraculi's current website and then offering a redesign based on the information we found through testing.

Result: 100% Increase in trust of the organization
March 2023
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A mockup of the Oraculi website on a computer with the top of the home page showing

Adding a Subscription Model to a Movie Streaming Site to Increase Revenue

Le Cinéphile is a streaming app for cinematic movies that was in the process of transitioning from a free model to a free and premium model.

Result: Ad revenue from the free users was retained while also increasing revenue through premium model
February 2023
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Phone Mock-ups of Le Cinephile showing the account page for a free trial user, the home page for a returning free user, and the downloads page for a free user.

Are you looking for a teammate you can depend on? Reach out to me at khiarazhang5@gmail.com

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Copyright © Khiara Zhang; May 2024